London Ambulance Charity strives for high standards in everything we do and are committed to respect the view of our beneficiaries, volunteers, donors and other stakeholders.

This Privacy Policy covers: 

• An introduction
• What information we collect and why 
• What we will do with the information 
• Guidance for young people aged 16 or under
• Protecting people who may be vulnerable
• Your rights
• How we use cookies
• Links to other websites 
• Social media websites 
• Contacting us
• Complaints

Introduction

London Ambulance Service Charity strives for high standards in everything we do and are committed to respect the views and rights of our beneficiaries, volunteers, donors and other stakeholders.

This privacy policy sets out how London Ambulance Service Charity aims to ensure any information you have shared with the Charity is protected. It sets out how we collect, store and manages and protects your data. Details the types of data we hold and how we use it and what your rights are.

As part of our work we process and store personal information relating to our supporters, volunteers and donors and we adhere to the Data Protection Act 1998 and the General Data Protection Regulation (effective from 25 May 2018). We take our responsibilities under these acts seriously and ensure the personal information we obtain is held, used, transferred and processed in accordance with these acts.

London Ambulance Service Charity is part of London Ambulance Service NHS Trust who are registered as a Data Controller with the Information Commissioner’s Office.

What information we collect and why

We will only ever collect the information we need. The personal data we store and process, the majority of which is given to us by you, may include*:

• Title, first name and surname 
• Contact details including postal address, email address, phone number
• Your occupation and professional activities
• Family and spouse/partner details
• Records of donations and gift aid status, where applicable (as required by HMRC)
• Records of communications sent to you by London Ambulance Service Charity or received from you
• Information on your engagement with fundraising events, or events and meetings organised by London Ambulance Service Charity

*This list is reflective of the personal data that the Charity may request across all of its services (not just www.londonambulancecharity.org.uk)  

We will not collect all of the above information in all cases. We collect this information in connection with specific activities, such as newsletter requests, event registrations, donations, feedback and other fundraising appeals and activity. The information is either needed to fulfil your request or to enable us to provide you with a more personal service by only sending the information and appeals that may be of interest and relevant to you.

The Charity may use third party partners to support activities described above - notably Just Giving, MailChimp and Access Workplace. We will only receive your personal data from these third parties if you have given your explicit consent to that third party sharing your information. The receipt of data in this manner is treated no differently to any other held by the Charity and is bound by the terms of this privacy statement.

You do not have to disclose any of this information, however, if you do choose to withhold information we may not be able to provide you with certain services.

What will we do with the information?  

We will use the information you provide to:

• Fulfil your requests – such as requests for newsletters, participation in events and interest in volunteering
•  To process donations, registration fees or other financial transactions
• To provide a more personal service to you by sending newsletters, information, appeals and campaigns that may be of interest to you
• To record any contact we have with you

As we are a fundraising organisation we may gather information about you from publicly available sources for example Companies House, the electoral register and the media, to help us understand more about you as an individual and your ability to support the Charity. We do not use any third party to carry out wealth screening on our behalf. By doing this we can have more focused conversations and communications with you about fundraising and volunteering.

If we contact you by email you will have the option to either unsubscribe to this form of communication either by clicking the unsubscribe button or replying to the email using the word unsubscribe in the subject line.

If at any time you wish to change the way in which we contact you or the information you receive you can email [email protected].

What will we do with the information?  

Information is stored by us on computers located in the UK. We may also store information in paper files.

We place a great deal of importance on the security of all personally identifiable information associated with our supporters, volunteers and donors. We use a third party customer relationship Management (CRM) database called Access Workplace to manage our database of supporters, donors and volunteers. All access to the database is linked to specific role functions and only authorised users with individual login and password can access this data.

More information on the database we use can be found at: www.theaccessgroup.com/en-gb/privacy-notice

Young people aged 16 or under

Young people aged 16 or under who would like to participate in an event, make a donation or get involved with us will need to have their parent/guardian’s permission before giving us your personal information. We will not accept a donation or register you for an event without this permission. When we collection information about a child or young person, we will have clear reasons for doing so and will only do say with the appropriate permission of the adult.

Protecting people who may be vulnerable

We believe that giving to the Charity of your choice should be positive experience whether you are an existing donor or a new supporter. We are committed to fundraising in an honest and responsible way, so we take care to ensure we act appropriately with people who may be vulnerable. We also understand that people in vulnerable circumstances may need further support before making a decision about whether to make a donation. London Ambulance Service Charity recognises that we have an obligation to protect those who may be vulnerable. We are a member the Fundraising Regulator and are committed to following the Fundraising Regulator Code of Practice.

Your rights

You have the following rights in relation to the data we hold about you:

• The right to know how your data is processed; this is explained to you in this privacy notice
• The right to know what personal information we hold about you; this can be exercised by sending us a subject access request using the contact details below. We will respond within one month
• The right to rectification; when we become aware, we will rectify any inaccuracies in your data
• The right to withdraw consent and no longer hear from us; we will comply with any request to change your preferences or for your consent to be withdrawn within one month
• The right to restrict processing; you can limit the way that we use your data

London Ambulance Service Charity considers its relationship with donors, supporters and volunteers to be ongoing. Individuals who consent to receiving information from the Charity will have their data retained for an initial four years. After a period of four years we will renew our request for consent to continue contacting you. If consent is not given data will be suppressed on our database. If over the following four years there is no further engagement from you then all personal data will be deleted from our database.

If you have given a donation to the Charity but no longer give consent for us to contact you then your record will be suppressed and you will not receive any further communications. Your personal information will however be retained and not permanently deleted until after seven years to protect the integrity of our financial donation records.

If you have completed a gift aid declaration and the Charity has claimed gift aid on your donation from HMRC then your record and all financial information must be kept for six years for HMRC audit purposes.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

For example, we use Google Analytics traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this anonymised statistical information for analysis purposes.

Overall cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Learn more about the cookies we use on our website.

Links to other websites

Our website contains links to third party websites that we believe may be of interest to our website visitors. This privacy policy only governs our website and we are not responsible for the privacy policies that govern third party websites even where we have provided links to them. If you use any link on our website we recommend you read the privacy policy of that website before sharing any personal or financial data.

Social media websites  

We manage a number of corporate social media pages (including Facebook, Twitter, YouTube and Instagram). Although this policy covers how we will use any data collected from those pages it does not cover how the providers of social media websites will use your information. Please ensure you read the privacy policy of the social media website before sharing data and make use of the privacy settings to control how your data is used.

We also embed content from our social media channels, like YouTube, on this website.

Contacting us

If you have any queries, require further information of want to exercise any of your rights please contact: [email protected]

Complaints

If you have any concerns about how your information has been processed you should in the first instance contact the London Ambulance Service Charity.

 If your complaint is specifically about the handling of your personal data and you wish to lodge a complaint with the Supervisory Authority in the UK you can contact the Information Commissioner’s Office: https://ico.org.uk/global/contact-us/