The Clinical Hub (CHUB) is a dedicated group of clinicians within the Emergency Operations Centre (EOC) who provide an additional reviewing process for 999 calls. They do an incredible job managing patients without the need for an ambulance response or conveyance to hospital where it can be appropriately and safely avoided, by instead providing clinical advice over the phone.

Thanks to a recent refurbishment, all CHUB team members are now together in one central location - a fantastic corner office with appropriate seating, desks, and computers. Although they were pleased to be able to come together, the room was very sterile and clinical looking.

To help improve staff wellbeing during 12-hour shifts in the same room, Joe Chilton, Deputy General Manager – Clinical Assessment Service and Paramedic, sent a survey to his team, asking them what would make their working lives better. The team responded and the answer was simple – greenery and artwork.

Thanks to your support, the two CHUBs in both London Waterloo HQ and Newham station boast a lovely variety of plants and custom-made artwork. When talking about the greenery, Joe shared:

“The plants and artwork have made a big difference for staff who are working 12-hours shifts in a very clinical area. One of the Clinical Advisors has even said the room feels more warm and homely with the new additions. Ultimately, our staff shared they wanted plants and artwork.

Thanks to donations to the London Ambulance Charity, we’ve been able to provide this for them. In fact, they love the plants so much, the team of 110+ staff have created a watering rota!”

The team at Dobbie’s Garden Centre in Richmond spent time suggesting ideas for indoor plants and helped with delivery. Local artist Kate Mullock provided custom artwork and used blue printing to capture local plants to London in beautiful framed prints. Our thanks go to them for making this transition happen for our CHUB teams.